Delivered, set up, and backed by 30 nights.

Home delivery and installation are free on orders of AED 500 and above, anywhere we deliver in the UAE. Orders below AED 500 carry an AED 100 delivery charge, which is shown at checkout before you pay. We deliver within the UAE only, Monday to Saturday.

Every piece is made to order. These are our standard delivery times, and we always try to deliver sooner.

One of our team will contact you within 24 hours of your order to schedule a convenient date. Delivery times are estimates, and we will keep you informed if anything outside our control delays your order.

• Measure first. Please check that your piece will fit through doorways, corridors, stairwells and lifts, and into the room, before you order. Our team can advise on sizes in store or by phone.
• Building access. Please arrange any gate passes, building permits, lift bookings or parking your building or community requires for the delivery date.
• Someone at home. An adult aged 18 or over must be present to receive and check the delivery.
• Safe handling. Our team may decline to carry an item where doing so would risk injury or damage to your property, for example where access is too narrow.

If we cannot complete a delivery because of access problems or because no one is home, we will arrange a new date. An additional delivery charge may apply.

Our team brings your order into your home and sets it up. Please inspect everything before they leave. If an incorrect item has been delivered, or you notice damage or a defect, you are within your rights to refuse acceptance of the delivery.

If you notice damage or missing parts after our team has left, please email info@huxberry.com with photos within 48 hours of delivery. Responsibility for your order passes to you once it has been delivered. Defects that appear later are covered by our warranty.

Each item is made to order. Materials are purchased and our craftsmen begin work on your order straight away, so orders cannot be refunded or cancelled once the order has been confirmed and payment has been processed. Please make sure all sizes, materials and requirements are right before you order.

The one exception is our 30-night mattress exchange, set out below. If we are ever unable to fulfil your order, we will refund the amount you paid to your original payment method.

Sleep on your Huxberry mattress for 30 calendar days from the date of delivery. If it isn’t right for you, we will arrange a single exchange. The following conditions apply:

• Standard-size Huxberry mattresses only. Custom and non-standard sizes are not eligible.
• A mattress protector must have been purchased with the mattress and used from the first night.
• One exchange per order, and the mattress must be clean, undamaged and unstained (no stains, soiling or torn fabric).
• Not applicable to Hypnos mattresses, beds, sofas and furniture, kitchens, wardrobes, or bedding accessories such as linens, duvets, pillows, toppers and protectors.
• Please keep your proof of purchase (invoice details) to hand when requesting an exchange.

Please do not send your mattress back to the manufacturer. We handle everything.

We reserve the right to decline exchange requests where the reason does not fall within genuine product dissatisfaction, or where the conditions above are not met. If the mattress is damaged, soiled, torn or stained, our Product Inspection Specialist will discuss the eligibility of your request with you.

Normal wear and tear, damage caused by improper use or care, and personal preferences such as comfort or firmness do not qualify as defects. Natural materials also vary: small differences in the colour, grain or texture of wood, latex, wool and cotton, and a light natural scent from new latex or wool that fades with airing, are natural characteristics. Outside the 30-night mattress exchange, these are not eligible for returns, exchanges or refunds.