Your privacy, looked after.

Huxberry Trading LLC (“Huxberry”, “we”, “us”) is a company registered in Dubai, United Arab Emirates. This policy explains what personal data we collect when you visit huxberry.com, shop in our showrooms, message us on WhatsApp or email, and how we use and protect it. We are the controller of that data under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

By using our website or buying from us, you acknowledge this policy. It should be read with our Terms & conditions.

In short: what you give us to buy, get delivery and receive support, plus basic information about how you use our website.

• Details you give us: your name, phone number, email address, delivery and billing address, and anything you tell us about your order, such as sizes, delivery access or custom requirements.
• Orders and aftercare: what you bought, where and when, your invoices, and any delivery, exchange or warranty requests.
• Messages: what you send us through our contact form, by email, by phone or on WhatsApp.
• Showroom purchases: the details our team records so we can deliver, install and support your order.
• Website usage: your device and browser type, IP address, approximate location, the pages you view and how you arrive at our site, collected through cookies and similar technologies (see section 3).

Payments are processed by Shopify and our payment providers. We receive confirmation that you have paid, but we never see or store your full card number.

In short: to deliver your order, look after you afterwards, run our business properly and, if you agree, tell you about new products and offers.

• To process, deliver and install your order, and to contact you to schedule delivery.
• To take payment and protect you and us against fraud.
• To handle exchanges and warranty claims, which is why we keep your invoice details for the life of your warranty.
• To answer your questions and messages.
• To send you news, offers and invitations, only where you have signed up to receive them.
• To understand how our website is used, so we can make it faster and easier to use.
• To show you relevant Huxberry advertising on other websites and social media (see section 3).
• To meet our legal, tax and accounting obligations in the UAE.

In short: cookies keep your cart and checkout working, help us understand how the site is used, and let us show you Huxberry adverts elsewhere.

Cookies are small files stored on your device. We use three kinds:

• Essential: set by Shopify to run your cart, checkout and account. The site cannot work without them.
• Analytics: Google Analytics and Microsoft Clarity tell us which pages are visited and how people move through them. Clarity records how visitors click and scroll so we can improve page design.
• Advertising: Google Ads, Meta (Facebook and Instagram), LinkedIn and AdRoll help us measure our adverts and show Huxberry adverts to people who have visited our site.

You can block or delete cookies in your browser settings. Blocking essential cookies will stop the cart and checkout from working. You can also opt out of personalised advertising through Google Ad Settings, Meta Ad Preferences and LinkedIn, and out of Google Analytics with the Google Analytics opt-out add-on.

In short: only the companies that help us run the store, deliver your order and advertise, and the authorities where the law requires it. We never sell your data.

• Shopify, which hosts our online store and checkout.
• Payment providers, to process your payment securely.
• Delivery and installation teams, who need your name, address and phone number to bring your order to you.
• Brand manufacturers, such as Hypnos, where needed to handle a warranty claim for their product.
• Interakt and Meta, which run our WhatsApp chat.
• Google, Microsoft, Meta, LinkedIn and AdRoll, for the analytics and advertising described in section 3.
• Professional advisers, such as our auditors and lawyers, under a duty of confidentiality.
• Government and regulatory authorities, where UAE law requires us to share information, or to protect our rights, customers or staff.

Each of these providers may only use your data to provide their service to us, or as their own privacy policy describes.

In short: some of our providers store data outside the UAE.

Shopify and several of the providers listed above store and process data outside the UAE, including in the European Union, Canada and the United States. When your data is transferred, we rely on providers that apply recognised security and data protection safeguards.

In short: for as long as we need it for your order, your warranty and our legal records.

• Orders, invoices and warranty records: for as long as UAE law requires us to keep business and tax records, and for at least the length of your product’s warranty.
• Messages and enquiries: for as long as needed to help you, and then as part of your customer record.
• Marketing preferences: until you unsubscribe or ask us to delete them.
• Website analytics: for the periods set by the analytics and advertising providers in section 3.

In short: we use secure systems and limit who can see your data.

Our website and checkout are encrypted, and card payments are handled by PCI DSS compliant providers. Access to customer data is limited to the Huxberry team members who need it to serve you. No system is completely secure, but if a breach affects your personal data, we will take prompt action and notify you and the authorities as UAE law requires.

In short: you can ask to see, correct or delete your data, and to stop marketing at any time.

Under UAE law, you have the right to:

• ask what personal data we hold about you, and receive a copy;
• correct data that is wrong or out of date;
• ask us to delete your data, unless we need to keep it for your warranty or for legal reasons;
• object to, or ask us to restrict, how we use your data;
• withdraw your consent to marketing at any time.

Email info@huxberry.com with your request. We will check your identity before acting on it, and explain if the law allows or requires us to refuse any part of it.

In short: we only send marketing if you have agreed to it.

If you sign up to our newsletter or opt in at checkout, we may send you news about products, offers and events by email, SMS or WhatsApp. Every email includes an unsubscribe link, and you can ask us to stop any kind of marketing by contacting us. Messages about your order, delivery or warranty are not marketing and will still be sent.

In short: our website and services are for adults.

Our website and services are not intended for anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.

In short: we will update this page when our practices change.

We may update this policy from time to time, for example when we start using a new service or when the law changes. The date at the top of this page shows when it was last updated.

In short: questions and requests go to info@huxberry.com.

Huxberry Trading LLC
PO Box 239502
Dubai, United Arab Emirates
info@huxberry.com · +971 4 355 4732

If you are not satisfied with our response, you may raise a complaint with the UAE Data Office.