Skip to content

Come Visit Us

Try every mattress at our Dubai showroom

10-year warranty on every mattress

Festival Plaza open every day, 10am to 11pm

Talk with our Sleep Experts

A family making up a bed with natural linens

Refunds & exchanges

Made for you, with 30 nights to be sure.

Every piece is made to order, so orders cannot be cancelled once confirmed. A standard-size Huxberry mattress bought with a mattress protector can be exchanged once after 30 nights.

30 nights To sleep on your Huxberry mattress at home
1 exchange Per order, on standard-size Huxberry mattresses
No charge For collecting the mattress you exchange
24 hours For our team to respond to your request

01

Our policy

Orders cannot be refunded or cancelled once the order has been confirmed and the transaction has been processed. Each item is made to order: materials are purchased and our master craftsmen begin work on your order straight away. Please make sure all sizes, materials and requirements are verified before you place your order.

The one exception is our 30-night mattress exchange, set out below.

02

When your order arrives

If an incorrect item has been delivered, or you notice any defects, you are within your rights to refuse acceptance of the delivery.

Manufacturing defects that appear later are handled under our product warranty. See Warranty & bed care for what is covered and for how long.

03

The 30-night mattress exchange

Sleep on your Huxberry mattress for 30 calendar days from the date of delivery. If it isn’t right for you, we will arrange a single exchange. The following conditions apply:

  • Standard-size Huxberry mattresses only. Custom and non-standard sizes are not eligible.
  • A mattress protector must have been purchased with the mattress and used from the first night.
  • One exchange per order, and the mattress must be clean, undamaged and unstained (no stains, soiling or torn fabric).
  • Not applicable to Hypnos mattresses, beds, sofas and furniture, kitchens, wardrobes, or bedding accessories such as linens, duvets, pillows, toppers and protectors.
  • Please keep your proof of purchase (invoice details) to hand when requesting an exchange.
A woman sleeping peacefully on white bedding

04

How an exchange works

Please do not send your mattress back to the manufacturer. We handle everything.

Step 1

Email us

After 30 calendar days from delivery, email info@huxberry.com with the product details, the reason for the exchange, your invoice (showing the mattress and the mattress protector) and your original mode of payment. We reply within 24 hours.

Step 2

Product inspection

Once your details are verified, a Product Inspection Specialist will check the present condition of the mattress with you. We ask for your cooperation during this visit.

Step 3

Your new mattress

If the request is genuine and the mattress is in good condition, we process your exchange promptly. The returned mattress is collected when your new one is delivered, so you pay no exchange shipping costs.

05

When an exchange may be declined

We reserve the right to decline exchange requests where the reason does not fall within genuine product dissatisfaction, or where the conditions above are not met. If the mattress is damaged, soiled, torn or stained, our Product Inspection Specialist will discuss the eligibility of your request with you.

06

What is not a defect

Normal wear and tear, damage caused by improper use or care, and personal preferences such as comfort or firmness do not qualify as defects. Outside the 30-night mattress exchange, they are not eligible for returns, exchanges or refunds.

We are here to help

Still have a question?

Speak to our sleep specialists. We reply to every message within 24 hours.

Contact us Call +971 4 355 4732